Shipping policy

1. Processing Time

All orders are typically processed and dispatched on the SAME working day before 3PM (Monday to Friday, excluding public holidays).

During peak periods (for example holidays or sales), processing time may extend to 10 business days. If that happens, we will notify you by email.

2. Domestic Shipping (UK)

We offer free delivery on UK orders over £80.

For orders under £80, the standard UK shipping rate is £3.50.

Estimated delivery time for Tracked 24 UK shipping is 1 to 2 business days.

3. International Shipping

We currently dispatch to the UK only and do not offer international shipping.

4. Shipping Carriers & Tracking

We use reputable carriers and postal services (for example Royal Mail, DHL, UPS) depending on the package size.

Once your order is dispatched, you will receive a shipping confirmation email along with a tracking number so you can monitor your shipment.

5. Multiple Packages

In certain cases (for example large or bulky orders), items may be shipped in separate packages. You will receive tracking numbers for each parcel.

6. Lost, Damaged, or Delayed Shipments

Please inspect your items as soon as they arrive. If your package arrives damaged, do not discard the packaging or labels. Take photos of the damage, then contact us within 48 hours of delivery so we can file a claim with the carrier and assist you.

If your order is lost or significantly delayed, reach out to us at info@cardarmoury.co.uk and we will track it down and assist you.

Once we hand the parcel over to the carrier, we are not responsible for delays due to customs, force majeure, strikes, or postal service disruptions.

7. Address Issues & Returns to Sender

Please double-check your shipping address at checkout. If there is an error, contact us immediately.

If a package is returned to us (due to an incorrect address or refused delivery), we may charge additional shipping to resend it.

If you decide you no longer want the item and it gets returned, you will be refunded for the product cost, minus original shipping and return postage costs.

8. Changes & Cancellations

Orders can be changed or cancelled within 2 hours after placing them. After that, we may already be processing or packing, and changes may not be possible.

To request a change or cancellation, contact us at info@cardarmoury.co.uk as soon as possible.

9. Shipping Policy Changes

We reserve the right to modify this shipping policy at any time, so please review it periodically. Changes will not retroactively affect orders that have already been placed.